Privacy Policy

Who we are

Amperlo is operated by FXRM Services Ltd ("we", "us"), company number 16676788, registered at 6 Hamm Beach Road, Portland, Dorset, DT5 1DX, United Kingdom. VAT registration number GB500963119. ICO registration number ZB975540. This policy covers the Amperlo web application at amperlo.com. Our blog at blog.amperlo.com has its own, separate privacy policy covering comments and cookies on that site.

Questions about this policy, or about any personal data we hold, can be sent to support@amperlo.com.

What we collect

• Account information — name and email address, either entered directly or provided by Google when you sign in with Google SSO.
• Vehicle and cost data you log — charging sessions, odometer readings, meter readings, maintenance records, trips, and the costs and VAT associated with them. This is the data you're here to track, and it's the core of what the service does.
• Receipts you upload or forward — photos, PDFs or forwarded emails of charging and maintenance receipts, used to extract the numbers automatically (see "AI receipt parsing" below).
• Billing information — if you subscribe to a paid plan, Stripe processes and stores your payment details. We never see or store your full card number ourselves.
• Technical data — IP address, browser/device type, and standard session/authentication cookies needed to keep you logged in and the app working.

AI receipt parsing

When you upload or forward a receipt, its contents (image, PDF, or email text) are sent to a third-party AI provider — currently Anthropic (Claude) or OpenRouter, depending on configuration — to extract the charge amount, kWh, network, VAT and similar details automatically. This is a paid-plan feature. These providers process the receipt content to return the extracted data; we don't use them to build advertising profiles, and the receipt content isn't used by us for anything beyond logging your session. Because these providers are based outside the UK/EEA, this involves an international transfer of that receipt data, made under their own standard contractual safeguards.

If you'd rather not use this feature, every field it fills in can also be entered manually.

Email receipt forwarding

Paid plans get a dedicated forwarding address per vehicle. Emails sent to that address are retrieved over IMAP, and any receipt found is processed the same way as an uploaded one. We only read mail sent to your specific forwarding address, not your wider inbox.

Support bot conversations

If you talk to our support bot — in the Amperlo Discord server, by direct message to the bot, or via the chat widget on this site — that conversation is sent to a third-party AI provider (OpenRouter) to generate a reply, and the full transcript is stored so our team can review it for quality control and to improve the bot's answers over time. Discord conversations are linked to your Discord user ID; widget conversations are linked to a random ID stored in your browser. Neither is linked to your Amperlo account. The bot cannot access, change, cancel or delete your account — anything that needs a human is escalated to our support team by email.

Advertising & analytics

We use Google Analytics (GA4) for aggregate site analytics on our marketing pages. With your consent, given via the cookie banner shown on your first visit, we also use the Meta (Facebook) Pixel to measure the performance of our ads — it records page views on our marketing pages and reports them to Meta. The Pixel does not load or set any cookie until you accept; if you reject or ignore the banner, it never fires. You can change your choice at any time via "Cookie preferences" in the site footer, which re-shows the banner.

Who we share data with

• Stripe — payment processing for paid subscriptions.
• Google — if you use Google SSO to sign in, for authentication only; and Google Analytics for aggregate site analytics.
• Meta (Facebook) — page-view data via the Meta Pixel, only if you've given consent, for ad measurement as described above.
• Anthropic and/or OpenRouter — receipt content, for AI-assisted parsing as described above, and support bot conversation transcripts as described below.
• Our hosting provider — to run the application; no one else is given access to your account data.

We do not sell your data. We do not use it for third-party advertising beyond the consent-gated Meta Pixel described above, which you can decline or withdraw at any time.

Cookies

Amperlo uses session and authentication cookies to keep you logged in and your preferences (units, currency, language, cost-view mode) remembered between visits. These are functional cookies, required for the app to work, and aren't optional.

Separately, our marketing pages set an advertising cookie (Meta Pixel) only once you've accepted it in the cookie banner. This one is optional — reject it, or withdraw consent later via "Cookie preferences" in the footer, and it won't be set.

How long we keep your data

We keep your account and logged data for as long as your account is active, plus a limited period in encrypted backups afterwards for disaster-recovery purposes. If you delete your account, your data is removed; backup copies age out on our normal backup rotation schedule rather than being purged instantly.

Your rights (UK GDPR / EU GDPR)

If you're in the UK or EU, you have the right to:

• Access the personal data we hold about you.
• Have inaccurate data corrected.
• Have your data erased ("right to be forgotten"), subject to what we're legally required to retain.
• Receive your data in a portable format, or ask us to transfer it.
• Object to or restrict certain processing.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these, email support@amperlo.com. If you're unhappy with how we've handled a request, you can complain to the UK Information Commissioner's Office (ico.org.uk) or your local EU data protection authority.

Children

Amperlo is not directed at, or intended for use by, anyone under 18.

Changes to this policy

If we make a material change to how we handle your data, we'll update this page and, where the change is significant, email you directly.